Policies, Shipping, and Returns
Return Policy Returns are gladly accepted on in-stock items. Due to the nature of custom orders, we do not offer returns of custom ordered instruments. We do our best to work with you to your satisfaction before, during, and after a purchase. If you are not happy with an item, please contact us within seven days to arrange your return. Pack the item in original packing materials with the receipt, and ship it back to us. When we recieve the item, we will send a full refund or you can choose store credit or exchange for another item. If an item is damaged when it reaches you, contact us immediately to describe the damage, and if possible review the damage to container with the delivery agent at the time of delivery to document the damage. Many issues are covered under warranty, and damage sustained from shipment is the responsibility of the shipping provider. We will work directly with the shipper for claims. Shipping We ship most orders same day when placed before 5:00 Eastern Time on Monday through Friday. Orders placed after 5:00 pm will be shipped next business day. By default, we ship UPS for domestic destinations and USPS Priority for International destinations. If you have other shipping preferences, please contact us before ordering online. Expedited shipping is available. We do our best to keep shipping charges to a minimum. Sales Tax Virginia residents are subject to 5% sales tax. Retail Store Policy Returns Returns are accepted up to 5 days after purchase at our retail store in Blacksburg, Va. Please bring the item in the original condition and your receipt and we will honor a full refund, store credit, or exchange. Trade-Ins We buy and exchange your vintage and old gear. Bring your gear by, and we'll make you an offer. Store credit recieves a higher offer than cash. We do our best to provide honest and fair assessment of your gear. Consignment We accept most gear on consignment. Leave your instrument with us, and we'll give you the selling price minus a small percentage that we keep.